We have put together some answers to questions that are asked on a daily bases. These answers should help you but if you feel you need more information please give us a call on 07 38651244 or contact us through our online form.
How long will my order take?
Production time varies by order size, printing method, and current order volume, typically taking 2-3 days. For urgent needs, expedited service is offered for an additional charge, with timing influenced by our order load. We're committed to accommodating your requirements.
How will you ship my order?
We usually opt for StarTrack or Express Post for shipping. However, you're free to choose your own courier service just inform us at the time of your order
Do you offer any guarantees?
Yes, we provide a 100% satisfaction guarantee for our custom flags and banners, utilizing top-quality inks and materials. If you're not completely satisfied with your purchase, please reach out, and our dedicated sales team will ensure your concerns are addressed until you're happy with the outcome.
What materials are used in your flags?
We offer an extensive selection of premium polyester fabrics, ideal for crafting flags that are both durable and long-lasting. Depending on your flag's specific needs, we'll recommend the most suitable material to ensure optimal results
Is my design confidentiality assured?
Absolutely! We respect your privacy and the proprietary nature of your design concepts and logos. Rest assured, we maintain strict confidentiality and do not share your artwork with any third parties.
Do you share client information with others?
At Australian Flag Makers, customer privacy is paramount. Be assured that any personal information you provide us remains confidential and is not disclosed to any third parties.
Can I get a refund or replacement for faulty items?
Each banner and flag undergoes thorough quality checks before dispatch. Despite our diligence, errors can occur. If your items arrive in a condition that's not up to par, please get in touch with us for a replacement of the affected products.
Are you able to assist with flag design?
Yes, indeed! Our skilled graphic designers are on hand to craft a unique flag design tailored to your needs. And the great news? This service comes at no extra cost!
Is it possible to return my order?
Should your order not match the approved proof and specifications, we are prepared to issue a refund. Alternatively, we're more than willing to produce a new set of flags at no extra cost to you!
Can I wash your custom flags and banners?
Certainly! They can be cleaned in a gentle machine wash cycle. Please air dry them and avoid using a tumble dryer
How many colours are allowed on my flag?
For digitally printed flags, you can choose as many colours as you like. If opting for screen printing, we can accommodate up to five colours on a single flag
Why opt for digital printing over screen printing?
Digital printing offers faster turnaround times without any restrictions on colour choices, making it ideal for small orders ranging from 1 to 10 flags.
Will my flag's colour match what I see on my screen?
Due to variations in monitor settings, the colour displayed on your screen might not precisely reflect the flag's actual colour. Providing us with your Pantone colours ensures a closer match.
Do you match Pantone colours?
Absolutely! We utilize the Pantone solid coated system for colour matching. Plus, our colour chart allows you to select the precise shades for your flag.
What payment methods are accepted?
You can choose from several payment options: credit cards, Electronic Funds Transfer (EFT), cheques, money orders, and purchase orders.
Trade account holders with Australian Flag Makers may also pay within 30 days.
