F.A.Q

We have put together some answers to questions that are asked on a daily bases. These answers should help you but if you feel you need more information please give us a call on 07 32058006 or contact us through our online form.

How long will my order take?

This will depend on the size of your order, the printing process required, and the number of orders we’re currently filling. Normally production takes 5-7 days.

Rush orders are available for a small fee. The timing on rush orders is dependent on the number and quantity of orders we’re processing, but you can rest assured that we will do whatever we can to meet your needs!

How will you ship my order?

We prefer to use StarTrack or Express Post. You are welcome to use your own courier, just make sure you let us know when you place your order.

Do you have any guarantees?

We offer a 100% guarantee our custom flags and banners because we only use the best inks and materials. If for any reason you are not happy with the final product, please contact us, and one of our sales representatives will work with you until you’re satisfied.

What materials do you use?

We have a huge variety of polyester and nylon materials, which are the very best when it comes to making long-lasting, durable flags. We always provide material suggestions, based on what would work best for the type of flag you want to purchase.

Will you disclose my design concepts or logos to third parties?

We would never do such a thing! Your artwork and branded logos are yours, and probably legally so, which is why we keep all customer designs and logos confidential.

Will you disclose client information to third parties?

We have high standards for customer satisfaction, so you can rest assured that all of the personal information you share with Australian Flag Makers is never shared with third parties.

Can you help design a flag for us?

Absolutely! We have in-house graphic designers who can create a custom design just for you. The best part is, this service is free!

Do you offer refunds or replacements for defective items?

Our quality control team checks every single banner and flag before they are shipped to your door. However, we understand that mistakes happen. If your order arrives in unacceptable condition, contact us, and we will replace the items in question.

Can I return my order?

If your order is not printed and made to your approved proof and specs, we can issue a refund of your order. However, we’re also happy to remake your flags free of charge!

Are your custom flags and banners washable?

Yes! Use a light machine wash cycle and hang them out to dry. Do not tumble dry.

How many colours can I have on my flag?

There is no limit to the colours you can request when you order digitally printed flags. When it comes to screen printing, we can print up to five colours on one flag.

Why choose digital print and not screen print?

Digital printing techniques are quicker and you do not have any colour limitations. Digital printing is the best option for small orders of 1-10 flags.

Why screen print?

Screen printing is best for large orders of over 50, providing your design has spot-solid colours. The cost of screen printing is more affordable than digital printing when it comes to large orders.

Will the colour shown on my monitor be the same as my flag?

Every monitor is different, which means the color you see on your computer may not match the color on your flag exactly. That’s why it is so important for us to receive your Pantone colours.

Do you colour match with Pantone colours?

Yes, we do! We use the Pantone solid coated matching system. We also have a colour chart so you can pick the exact colours you want on your flag.

How do I pay for my order?

We offer many ways to pay. Credit cards, EFT, cheques, money orders, and purchase orders are all approved forms of payment. If you have a trade account with Australian Flag Makers, you have the option to pay within 30 days.

custom made flags FAQ